Expert’s guide to remote technician car servicing

My Auto Shop remote technician at a work site.

When it comes to convenience, you really can’t go past booking a My Auto Shop remote technician.  It’s so easy!  Much like a mobile mechanic, they visit your home or office, grab the keys, and after a few hours you’re all good to go.  No mess, no fuss!  That said, we thought we’d cover off a few things that are helpful to bear in mind when you book a remote technician.

Provide accurate information before the service

So you’ve scheduled a visit from a remote tech. Awesome! The first thing to do is make sure your contact information is right, and if your location is a little difficult to reach, make sure you’ve included additional information about access. On the day of the service, keep your phone close so the mechanic can let you know if they’re on their way, or if there’s any delay to their arrival.

Also, make sure you’re 100% correct when it comes to the information you supply about your car’s exact make and model.  In many cases, your remote tech will have packed the parts required to service your vehicle ahead of time.

Any errors here will at the very least cause the service to be delayed on the day, and at the very worst, the service will have to be rescheduled, which can obviously be a bit of a hassle.

If you can, it’s a great idea to have the car’s service history available should the mechanic have any questions.

Ensure a safe workspace for your remote technician

It’s part of the job for a mobile mechanic to work under a range of different conditions. For the mechanic to execute his job properly and safely, your vehicle must be parked on a hard, flat surface.

If you don’t have access to a garage, carport, or sufficient driveway, you might need to bake some cookies and ask a neighbour if you can use theirs.

A mobile mechanic may agree to work on your car on the side of the road, but this is only a last resort. Some people may not mind, while others may.

Finally, it’s a good idea to double-check that the mechanic can still conduct the service on a rainy or stormy day.  Some will and some won’t.  It’s really up to the mechanic if they’re willing to work, as there can sometimes be risk involved.  The location where your car will be serviced may have an impact on their decision.

You could save time by inquiring about their adverse weather policies when you make your reservation or calling them on the day of the service.

A note on arrival times

If your remote technician is scheduled for first thing in the morning, they’re highly likely to arrive right on time; but, delays can arise owing to traffic or the mechanic making their way to an unfamiliar place, so do allow for a bit of give-and-take here.

If your mechanic is running late, it’s highly likely that previous jobs have taken longer than planned, or they underestimated the distance or level of traffic on the roads. You’ll always receive a live update from your My Auto Shop remote technician if there’s a delay in their arrival.

If you need your car looked at but just can’t find the time, we’re here to help!  Our My Auto Shop remote technicians can visit your home or workplace to diagnose the issue and help you get back on track quickly and easily.  Head on over to the service area to get started and we’ll see you there.