Hi, my name's Andy, the guy behind My Auto Shop. Not being from the Auto industry, I know the feeling of confusion and uncertainty when trying to look after your car. Speaking with other Kiwi friends and family, it sounds like an all too common feeling, so we decided to do something about it.
At My Auto Shop we've worked closely with carefully vetted, MTA approved garages to provide tailored, up-front prices for common services, inspections, and repairs. If it is something more specific you're looking for, we do the leg work for you by quickly gathering quotes from our garages, so you can choose the option that best suits you without lifting a finger. If you have questions about how we work, feedback on the business, or just want to have a chat, I'd love to hear from you!
Where are you available in New Zealand?
We have garages throughout the country and more joining us every day. Jump into our Garages page, then search by your suburb to see who is in your neighbourhood. You can enter your vehicle info on the home page to see their specific prices for your car. Our garage directory lists all of the MTA garages in your area. We've made it easy to contact them within the booking flow too, simple hit the "Contact" button and fill in your details and we will ensure the garages know you are looking for their services.
What are your opening hours? Do you take bookings over the weekend?
You can see workshop opening hours on their profile page and during check out. Some workshops will be open on weekends for you. Our Customer Services team are available Monday to Friday between 7am and 7pm.
What garages do you work with?
We’ve handpicked the garages we work with and selected only the best mechanics from within the MTA’s approved network. Every garage is vetted to ensure they have the latest equipment to service your vehicle, use high quality, manufacturer equivalent parts, and have a great customer track record.
How are prices calculated?
The prices you see are tailored for your car based on the make, model, engine size and origin of the vehicle. Workshops have then used our smart pricing tool to calculate their prices for you, so whether you're driving a Toyota, Ford, Subaru, Honda or Audi, and if it's a hatchback, ute or SUV, you'll be getting the right price for your car.
How does the quoting process work?
There are literally hundreds of mechanical components to maintain in your car. To take the hassle out of contacting garages for quotes we developed a quoting engine that asks specific questions about your problem, then automatically finds the best local garages to price the fix. After validating the cost we send them through to you via email and make booking simple.
Can you give me a quote for services not currently on the website?
If you know what is wrong with your car and need a specific job completed, such as a brake replacement or a new cambelt, then sure thing… you can either contact our friendly Customer Services team through the contact page or get in touch with one of our awesome mechanics directly.
I don’t know what is wrong with my car, what do I do?
Uhoh! Fortunately, our partner garages are all experts with years of experience in diagnosing tricky issues. So whether its a noise from the engine, squeaky brakes, a shaky steering wheel or something else, we can try to get to the bottom of it. Simply select the diagnostic option on check out and we will allocate an hour to dig into the problem and come back to you with a quote to repair it.
How do I amend or cancel my booking?
Not a problem, we understand things come up. Either call the workshop directly or give us a call on (09) 887 8317 or email us at [email protected] at your earliest convenience and we can make the changes for you.
When do I pay?
Booking with My Auto Shop gives you access to three payment options. You can either:
1. Pay securely upfront and online using your credit card;
2. Via Afterpay, allowing you to pay now and make four, fortnightly interest-free payments; or
3. Pay the workshop when you pick your car up and the service and/or repairs have been completed.
Please note that paying in-store is not available if you have selected to have your car picked up/ dropped off by the garage or one of our drivers, or if you've selected to have your car towed.
Cancellation fees apply. For full Terms & Conditions visit https://myautoshop.co.nz/terms-and-conditions.
How does Afterpay work?
It is really simple. Just select Afterpay as a payment method during checkout, and we will transfer you to their site to complete the payment. Then you just pay it off over four interest-free fortnightly payments. For more information, please check out the Afterpay NZ site at https://www.afterpay.com/en-NZ/how-it-works. If you have any questions give us a call at (09) 887 8317 or email at [email protected]
Does the quoted price include GST?
What happens if my car needs something else done?
Please keep your phone on whilst your car is getting work done, as often they will find other things that need some love. The workshop will be sure to contact you directly if something has been identified, and will be armed with all the relevant information to let you make an educated decision to proceed or not. They will not do any work that will incur an extra charge without your explicit approval.
What if my car fails its WOF?
Uh oh! The workshop will let you know as soon as possible that it has failed and what needs to be done to remedy it. Fortunately, all the garages we work with have the ability to fix cars on the spot, therefore once you have given the OK to continue with the work, they should be able to get it all sorted and back on the road for you in the same day.
What happens after I’ve booked?
Well done, it just gets easier from now! We have sent you an email with everything you need to know. You just need to take your car into the workshop at the agreed time, or wait at the pickup address for your driver. They'll both know whats happening. We'll also send you a reminder email the night before your job so you don't forget! If you have any questions or need to change anything, feel free to email us at [email protected]
Can I schedule my car in if its not registered or has no current WOF?
If you are happy to drive it to a workshop, that's fine by us. However, we will not be able to pick up your car for you. Any vehicle our driver-partners drive needs to be in a road worthy condition to ensure their safety & insurance coverage. Once you have a registration and WOF, please get back in touch and we can help service or repair your vehicle.
How does pick up, drop off work?
Pick up and drop off are available to customers for many of the garages on the platform. This service is provided by either the mechanic themselves or by one of our carefully selected drivers.
If your mechanic is doing the pick-up, they'll likely send you a message or call in advance to make sure you're ready. They are fully insured and obviously have a large amount of experience in managing cars.
Our drivers are independent contractors who work with My Auto Shop to safely pick up and drop off your vehicle. Every driver is at least 21 years old, has had a clean, full NZ driver's license for at least 2 years, passed our strict background checks, and is fully insured to drive your vehicle. Each journey the driver is rated by both the customer and the garage, so we can make sure only the best ones are driving your car! We will provide you with some basic identification details for your driver the night before your job (e.g. their first name), and you're encouraged to ask to see their drivers license, or their agent app with the job details on it if you’re unsure if it's the right person. If they can’t show you these, or the information doesn’t match, do not hand over your keys and please give us a call on (09) 887 8317 immediately.
You will need to meet your driver in order to sign and release the vehicle. It shouldn’t take more than a minute and we can come to your home, work or where ever is easiest for you.
Is there a loan car available?
Some of our workshops do offer a loan car. If this is something you are looking for please feel free to give us a call on (09) 887 8317 or email on [email protected] and we can direct you to the garages that offer this.
Whats included in my service?
Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service. You can find more details on the services and repairs provided by our garages here - https://myautoshop.co.nz/services-index.
I left something in my car and now it’s gone. What should I do?
Sorry to hear that! Get in touch with us straight away and we will work out what has happened as fast as possible.
I want to give you feedback. Where can I do it?
We welcome all types of feedback! You can send us an email at [email protected] or give us a call on (09) 887 8317. Alternatively, you can leave us a rating on Trustpilot or Facebook. Following a completed job we will send you a link to allow you to rate the garage your booking was with. This will be used to provide feedback to the garage and will appear on their profile page.
What happens if I’m not happy with any of the work?
Sorry to hear this! Fortunately, we have a 6 month guarantee on all work done (within 10,000km travelled since work completed), so if you’re not happy, please get in touch with us on either 09 887 8317 or [email protected]
How does your 6 month / 10,000km guarantee work?
Our guarantee covers both part failure and workmanship. Therefore if you find something wrong with you car that is related to work completed within the time and distance window, please reach out to us and we can get it sorted as soon as possible.