Hi, my name's Andy, the guy behind My Auto Shop. Not being from the Auto industry, I know the feeling of confusion and uncertainty when trying to look after your car. Speaking with other Kiwi friends and family, it sounds like an all too common feeling, so we decided to do something about it. With My Auto Shop, we show you a tailored, up-front price for work on your car from carefully vetted, MTA approved workshops. You can then make a decision that best suits you!
If you have questions about how we work, feedback on the business, or just want to have a chat, I'd love to hear from you!
Where are you available in New Zealand?
We are available nationwide! Jump into our Garages page, then search by your suburb to see who is in your neighbourhood. You can enter your vehicle info on the home page to see their specific prices for your car.
What are your opening hours? Do you take bookings over the weekend?
You can see workshop opening hours on their profile page and during check out. Some workshops will be open on weekends for you. Our Customer Services team are available Monday to Friday between 7am and 7pm.
What garages do you work with?
We’ve handpicked the garages we work with and selected only the best mechanics from within the MTA’s approved network. Every garage is vetted to ensure they have the latest equipment to service your vehicle, use high quality, manufacturer equivalent parts, and have a great customer track record.
If I want my car picked up, who will be driving it to & from the garages?
Our drivers are independent contractors who work with My Auto Shop to safely pick up and drop off your vehicle. Every driver is at least 21 years old, has had a clean, full NZ drivers license for at least 2 years, passed our strict background checks, and is fully insured to drive your vehicle. Each journey the driver is rated by both the customer and the garage, so we can make sure only the best ones are driving your car!
How are prices calculated?
The prices you see are tailored for your car based on the make, model, engine size and origin of the vehicle. Workshops have then used our smart pricing tool to calculate their prices for you, so whether you're driving a Toyota, Ford, Subaru, Honda or Audi, and if it's a hatchback, ute or SUV, you'll be getting the right price for your car.
Can you give me a quote for services not currently on the website?
If you know what is wrong with your car and need a specific job completed, such as a brake replacement or a new cambelt, then sure thing… you can either contact our friendly Customer Services team through the contact page or get in touch with one of our awesome mechanics directly.
How do I amend or cancel my booking?
Not a problem, we understand things come up. Either call the workshop directly or give us a call on (09) 887 8317 or email us at email@example.com at your earliest convenience and we can make the changes for you.
When do I pay?
You'll pay for the work booked at the time of purchase. If, in the circumstance that something else unexpected arises, the workshop will get in touch with you directly and arrange payment for any extra outstanding amount.
How does Afterpay work?
It is really simple. Just select Afterpay as a payment method during checkout, and we will transfer you to their site to complete the payment. Then you just pay it off over four interest-free fortnightly payments. For more information, please check out the Afterpay NZ site at https://www.afterpay.com/en-NZ/how-it-works. If you have any questions give us a call at (09) 887 8317 or email at firstname.lastname@example.org.
What happens after I’ve booked?
Well done, it just gets easier from now! We have sent you an email with everything you need to know. You just need to take your car into the workshop at the agreed time, or wait at the pickup address for your driver. They'll both know whats happening. We'll also send you a reminder email the night before your job so you don't forget! If you have any questions or need to change anything, feel free to email us at email@example.com.
I want to give you feedback. Where can I do it?
We welcome all types of feedback! You can send us an email at firstname.lastname@example.org or give us a call on (09) 887 8317. Alternatively, you can leave us a rating on Trustpilot or Facebook.
I left something in my car and now it’s gone. What should I do?
Sorry to hear that! Get in touch with us straight away and we will work out what has happened as fast as possible.
I don’t know what is wrong with my car, what do I do?
Uhoh! Fortunately, our partner garages are all experts with years of experience in diagnosing tricky issues. So whether its a noise from the engine, squeaky brakes, a shaky steering wheel or something else, we can try to get to the bottom of it. Simply select the diagnostic option on check out and we will allocate an hour to dig into the problem and come back to you with a quote to repair it.
Oops, I entered the wrong vehicle make and/or model. How do I change this?
Not a problem, please email us on email@example.com and we'll make the changes for you. Please keep in mind, depending on what car you have the cost of the job may also change.
Does the quoted price include GST?
Can I schedule my car in if its not registered or has no current WOF?
If you are happy to drive it to a workshop, that's fine by us. However, we will not be able to pick up your car for you. Any vehicle our driver-partners drive needs to be in a road worthy condition to ensure their safety & insurance coverage. Once you have a registration and WOF, please get back in touch and we can help service or repair your vehicle.
Will the driver have some kind of ID on them?
We will provide you with some basic identification details for your driver the night before your job (e.g. their first name), and you're encouraged to ask to see their drivers license, or their agent app with the job details on it if you’re unsure if it's the right person. If they can’t show you these, or the information doesn’t match, do not hand over your keys and please give us a call on (09) 887 8317 immediately.
Do I have to be around to meet the Driver at pick up & drop off?
Yes, we do need you to sign to release the vehicle. It shouldn’t take more than a minute and we can come to your home, work or where ever is easiest for you.
What insurance does my pick up driver have?
My Auto Shop has comprehensive insurance which covers every driver-partner on every trip, so you can be sure your car is covered.
What happens if my car needs something else done?
Please keep your phone on whilst your car is getting work done, as often they will find other things that need some love. The workshop will be sure to contact you directly if something has been identified, and will be armed with all the relevant information to let you make an educated decision to proceed or not. They will not do any work that will incur an extra charge without your explicit approval.
What if my car fails its WOF?
Uh oh! The workshop will let you know as soon as possible that it has failed and what needs to be done to remedy it. Fortunately, all the garages we work with have the ability to fix cars on the spot, therefore once you have given the OK to continue with the work, they should be able to get it all sorted and back on the road for you in the same day.
What happens if I’m not happy with any of the work?
Sorry to hear this! Fortunately, we have a 6 month guarantee on all work done (within 10,000km travelled since work completed), so if you’re not happy, please get in touch with us on either 09 887 8317 or firstname.lastname@example.org.
How does your 6 month / 10,000km guarantee work?
Our guarantee covers both part failure and workmanship. Therefore if you find something wrong with you car that is related to work completed within the time and distance window, please reach out to us and we can get it sorted as soon as possible.